Damaged Product, Refund & Replacement Policy

Damaged Product Claims

If you receive a product that is damaged, defective, or materially compromised during delivery, you must contact The Chain Club at contact.thechainclub@gmail.com as soon as reasonably possible after receiving the parcel.

To be eligible for a refund or replacement for a damaged product, the customer must provide a continuous, unedited unboxing video showing:

• The shipping parcel/package clearly visible at the beginning of the video.
• The order ID/shipping label clearly visible and readable.
• The condition of the parcel before it is opened.
• The complete opening/unboxing process.
• The product immediately after it is removed from the package.
• The damage or defect clearly visible on the product.

The video should begin before the parcel is opened and should not contain cuts, edits, or missing portions of the unboxing process.

This evidence is required to help The Chain Club determine whether the reported damage occurred before, during, or after delivery.

Claims submitted without the required unboxing video may not be eligible for a refund or replacement, subject to applicable Indian consumer protection laws.

If the claim is approved after review, The Chain Club may, at its discretion and in accordance with applicable law, provide a replacement product or refund for the affected product.

The Chain Club may request additional photographs, videos, packaging information, shipping labels, or other reasonable evidence where necessary to investigate a claim.

Important: The unboxing video requirement is an evidentiary requirement for processing damage claims and does not intend to exclude or restrict any mandatory consumer rights or remedies available under applicable Indian law.