Refund policy

Refund & Return Policy

We take quality and packaging seriously and have processed thousands of successful orders. To keep the process fair and misuse-free, we follow a strict refund and return policy.

🚫 No Easy Returns / No-Questions-Asked Refunds

We do not offer easy or no-questions-asked refunds or returns.

Refunds and returns are considered only in extremely rare and exceptional cases, where the issue is clearly caused from our end (such as a damaged or incorrect product).

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❌ What Is NOT Eligible for Refunds or Returns

Refunds or returns will NOT be accepted in the following cases:

• If you do not like the product after delivery

• If the product does not match personal expectations

• Minor design or finish variations (handcrafted / product photography differences)

• Delay caused by courier, address issues, or missed delivery attempts

• Change of mind after delivery

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📦 Mandatory Unboxing Video (No Video = No Refund)

• A clear, continuous unboxing video from sealed package to product reveal is mandatory.

• The video must be unedited, uninterrupted, and recorded before opening the parcel.

• No unboxing video = No refund or return, under any circumstances.

This helps us verify claims quickly and fairly.

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⏱ Refund Request Timeline

• Refund or return requests must be raised within 48 hours of delivery.

• Requests raised after 48 hours will not be entertained.

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📦 Product Condition Requirement

• Items must be unused, unworn, and in original packaging.

• Any signs of usage, damage after delivery, or missing packaging will void eligibility.

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💳 Refund Processing

• Refunds are processed only after verification and approval.

• If approved, refunds are issued to the original payment method.

• Partial COD / convenience fees are non-refundable in all cases.

 

⚠️ Final Decision

All refund and return approvals are at the sole discretion of The Chain Club, based on verification and evidence provided.