Shipping policy

Shipping Policy

We believe in fast shipping.
Orders are typically dispatched within 3–4 business days after confirmation.

But hey, sometimes delays happen due to factors beyond our control. If there’s ever a hiccup, we’ll keep you in the loop and make sure you’re taken care of.

Standard delivery timeline: 3–7 business days (depending on location)
You’ll receive a tracking link once your order is shipped.
We value every customer and strive to provide the best possible experience. To ensure smooth order processing and communication, please note the following:

• We handle all customer queries only via Instagram DMs and Email.

• Our official response time is within 12 working hours. We always try to resolve urgent issues on priority, wherever possible.

• We do not operate on weekends (Saturday & Sunday). Queries sent during weekends will be addressed on the next working day.

• Customers are responsible for entering complete, accurate, and detailed delivery addresses, along with a valid phone number and email ID at checkout. Any delays, misrouting, or delivery issues caused due to incorrect, incomplete, or vague details are not our legal responsibility.

• If a delivery attempt is missed due to unanswered calls, unavailability, or refusal, the responsibility does not lie with us. Courier partners may return or delay the shipment in such cases.

• Tracking details are shared via email/SMS. If incorrect contact details are provided, tracking updates may not reach you. Manual assistance will be provided on a best-effort basis.

• Partial COD amount is strictly non-refundable in all cases, regardless of delivery outcome.

• We are not responsible for any misconduct, delays, or issues caused by third-party courier partners or delivery personnel, though we will always try to assist and coordinate wherever possible.

By placing an order with us, you agree to these terms.
In case of unusual delays, reach out at contact.thechainclub@gmail.com